Privacy Policy – Fuse Service Appliance Repair Miami

Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fusemia.com/ (the “Website”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.

At Fuse Service, we respect your privacy and are committed to protecting your personal data.

Information We Collect

We may collect the following categories of personal information

Identifiers (name, email, phone number, address, IP address);
Commercial information (services purchased, considered, or history);
Internet or other electronic network activity (browsing, device data, interaction with ads/content);
Geolocation data (approximate location from IP address);
Professional or employment-related information (if voluntarily provided);
Inferences drawn to create customer profiles (preferences or service needs).

We do not collect or process “Sensitive Personal Information” beyond what is reasonably necessary to provide requested services.

By submitting forms on our Website, you consent to receive SMS communications from us, including service updates, promotional offers, and operational notifications. SMS opt-in information is confidential and is not shared with third parties.
How We Use Your Information

We may use the information we collect for the following purposes:

To provide you with our best products and services;
To improve our website and user experience;
To personalize your experience on our website;
To communicate with you about our products and services;
To comply with legal obligations.

Purposes for Each Category of Information

Each category of data listed above may be used for the following purposes:

Service delivery and account management
Customer service and appointment scheduling
Marketing, promotions, and SMS notifications (only with consent)
Analytics and website performance
Call-tracking
Fraud prevention and security monitoring
Automatic advanced matching
Legal and regulatory compliance

How We Share Your Information

We may share your personal information with third-party service providers who help us with the operation of our website, such as hosting providers, payment processors, and analytics providers. We may also share your information with law enforcement or other government agencies if required by law. Below is the list of tracking providers, advertising and analytics partners that we may use:

Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
Service Titan DNI
Service Titan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tool
Microsoft Ads
Contractor Commerce

How We Process your Information

We process personal information only for the purposes described in this Privacy Policy, including providing services, managing customer relationships, scheduling, billing, communication, and operational support. We use ServiceTitan, a trusted third-party field service management platform, to store and manage customer information, including contact details, job history, appointment data, communication logs, invoices, and service records. By using our services, you acknowledge that:

All customer information is securely stored within ServiceTitan’s systems
ServiceTitan may maintain system logs related to platform usage, access, and operational activity as part of its standard security practices
Contractor does not itself maintain or permanently store detailed system logs outside of ServiceTitan

We encourage you to review ServiceTitan’s privacy practices for additional details about their data handling.

Processing Activities

We process your information for:

Service scheduling and dispatch
Customer communication (email, SMS, phone)
Billing, invoicing, and payment processing
Service recommendations and follow-up
Record-keeping required for business and legal compliance
Website and system analytics (non-sensitive)

SMS Communication Policy

By using our services and the Website, you consent to receive SMS communications from us. Information obtained as part of the SMS consent process will not be shared with third parties. If you have consented to receive text messages from Contractor, you may receive text messages related to recurring services, that include but are not limited to messages regarding service they need, confirm appointment information, answering customers question etc.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms of Service.

Your Rights (Florida & Federal Law)

Florida law and applicable federal protections, you have the right to:

Request information about our data practices
Request correction of inaccurate information
Request deletion of personal information where legally possible
Opt-out of marketing communications (email, SMS)
File complaints with authorities if you believe privacy laws were violated

To exercise these rights, contact us using the information below. We may request verification of your identity before fulfilling your request.

Data Retention Disclosure

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business purpose. The personal information might be deleted via the means of user’s request on the page Do Not Sell or Share My Information.

Cookies and Tracking

We may use cookies and other tracking technologies to collect information about your use of our website that can be accepted or rejected. Additionally, you can control cookies through your browser settings and other tools. Please note that disabling cookies may affect your ability to use certain features of our website. We do not use cookies for cross-context behavioral advertising.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our use of your personal information, please contact us via email: support@fusemia.com

Effective date: 11.20.2025. Last updated: 11.20.2025.

Lao R.

Got a response right away and locked in an appointment the very next day. As soon as the technician arrived he was friendly and very professional. He listened to me explain what was the issue and quickly began to check everything the outlet, the wiring the circuit breaker and in less than twenty minutes knew what it was. Told me what materials were needed and if he didn't have it on hand he'd have to go to Home Depot. I have no issue with that. As soon as he got back he began to repair and replace the wiring the outlet and tightened the wire in the circuit breaker. Very professional efficient punctual and affordable. Fuse Services will be my go to for any and all electric work needed. Electrical work can be costly but that's just due to the liability and intricate work it entails. I rather have a professional and pay for good service than save a few hundred dollars and have shoddy work done which may lead to more severe consequences. If you need any electrical work you won't be disappointed with Fuse Services.

Luis

Great timely quick service!! Would recomend to anybody. I was pleasantly surprised with their nice work and quick response

Cecilia L.

The service is great. Very knowledgeable, professional, respectful and friendly. The value/ price is acceptable. The service for my AC.

Justina M.

Fuse was very communicative and the technician showed up on time. He was very fair and helpful My AC is working for a reasonable price and I will keep their number and call them again

Ralph H.

I found Fuse on Yelp and needed a quick quote on getting the AC unit serviced and get preventative maintenance scheduled, well they answered the call. They came and gave me all the details I needed and now have even come out to urgent situations where the unit has stopped working. Its been so great to see they do great work and have ability to come out for urgent matters. The pricing was also great and very competitive, I will be using them moving forward.

Enrique R.

The service was great. It was very efficient. They did everything in an hour. They did the AC cleaning and they also applied the disinfecting coating and everything looks extremely well. I have the piece of mind of everything being safe. I have a pregnant wife so I wanted to make sure the air was good. The ducts hadn't been cleaned and at least I would say more than five years or more than 10 years. It was just a complete buildup of dirt and dust and after a while me and my wife after 3 weeks of being in the new apartment, we felt allergies, stuffy nose, all that those are all signs that you need to contact this company, which I highly recommend you will be completely satisfied and you'll be happy with the services provided. I completely recommend them, professional and very good work , polite staff, and they were on time for the services provided

Larry M.

Excellent service. Quick phone response. Tech came out quickly and assessed issue and they had it fixed within 24 hours. Highly recommend them.

Daniel M.

I highly recommend this company. Their technician arrived at my place within an hour, and within the following hour, he had resolved the issue. He truly saved my Christmas weekend! A very client-oriented company--thank you!

Alexander T.

On December 31st, our air conditioner stopped working. I was very upset because I was expecting guests. I thought no one would be able to help us and that 2024 would end on such a sad note. But I was wrong. I called Fuse, and their technician was at my place within 40 minutes. It turned out that the capacitor was broken. Harry replaced it, and in just 20 minutes everything was working again. They saved our holiday! Thank you, Fuse, for the fast and high-quality service at a fair price.

Fillmaster123 M.

A good job done at a good price. l will use there services in the future for maintenance .